Help & FAQ

Sign up, login, account deactivation and data removal

What is two-step verification?

Two-step verification helps protect you by making it more difficult for someone else to sign in to your mycommittee account. It uses two different forms of identity: your password, and a contact method (also known as security info). Even if someone else finds your password, they'll be stopped if they don't have access to your security info. This is also why it's important to use different passwords for all your accounts.

How does two-step verification work?

If you turn on two-step verification, you’ll get a security code to your phone or authenticator app every time you sign in on a device that isn't trusted.

What is an authenticator app?

An Authenticator app is a small app that you install on your mobile device and is used to generate a security verification code. You will have to enter the security verification code generated by this app after you enter your username and password when you login in mycommittee. The verification code provides a second form of authentication that is unique to you.
You can download your preferred Authenticator app (Google, Microsoft, Amazon, ...) from your device's app store. (Android/IOS)

Do I need to provide the security code each time I login?

When you own the device you are using to login to mycommittee, for instance your home computer, you can tell mycommittee to 'trust' this device. (There is a checkbox under the input box where you enter the security code). Next time you login using this device, mycommittee will only ask for your password and you won't have to enter the extra security code. When you login from another device, mycommittee will again ask you to provide the security code to make sure it is you. You can trust more than one device.

I can sign up and login with Google or Facebook, how does that work?

When you sign up with Google (or Facebook), mycommittee will trust Google (or Facebook) to authenticate you without setting up a local account for you. You will be redirected to the selected application and if you are already logged in, you will have to confirm that mycommittee will receive your email address. If you're not logged in, you will have to login first. Once you accept, Google (or Facebook) will confirm your identity and return your email address to mycommittee.
Mycommittee will use your trusted email address to sign you in. This is a standard, safe and secure mechanism to sign in.

I logged in with Google (or Facebook) but can't see any of my committees?

In almost all cases, this means that your email address used by Google or Facebook is not the same as the one you used when you signed up with mycommittee. Your email address is your main identifier in mycommittee and mycommittee can only store one email address per user.
When you sign up using Google or Facebook with a different email address, mycommittee will automatically create a new account for you with the new email address as main identifier.

Can I change my user name (email address)?

Yes, this can be done on your profile page. Your user name is your email address. When you change your user name, we will send a confirmation email to the new email address. You will need to click on the link in the email to confirm this address. Once the address is confirmed, you can use the new email to login to mycommittee. The old email address will no longer work. Your password will remain the same.

How do I deactivate my account and remove data?

At some point you may no longer require the services of mycommittee. To deactivate your account and remove any data: Login and select your profile icon in the upper right, and then 'Profile'. Select 'Deactivate my account'. Your account will be deactivated and all data removed within 24 hours.